Frequently Asked Questions (FAQs)
Below are some of the questions we commonly receive, if you have others, please contact us on 03 9336 3000 or email service@ainscorp.com.au and we woud be happy to answer these for you.
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Where does AinsCorp Deliver?
Deliveries can be arranged for anywhere in Australia. AinsCorp uses the services of Australia Post to manage distributions.
What are the shipping costs?
Shipping rates are as follows:
- Orders under $500 - $11 per order
- Orders over $500 – FREE
Can I track my order?
Upon order placement an order confirmation will be supplied, once the goods have been picked and packed an Australia Post tracking ID will be shared.
How long will my order take?
Parcel post is estimated at 2+ business days for Australian domestic deliveries.
What happens if I'm not home to receive my order?
Should you require further product information please contact our Customer Support Centre Toll Free on 1300 784 737.
Is there a minimum order value?
There is no minimum order value.
Can I change my order after it's been processed?
Unfortunately once an order has been processed you will not be able to modify your order.
What is your returns policy?
Unfortunately due to the nature of the products that we retail we cannot accept goods to be returned. Should a product be delivered with a fault please contact our Customer Service Toll Free on 1300 784 737.
Can I order over the phone?
Yes – Just give our friendly customer service team a call on 1300 784 737
Do you know which is your wound?
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ACUTE WOUND
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CHRONIC WOUND